THE RIGHT ROAD FOR YOU
" Stop by and visit us at our New Location"
2550 Middle Rd Ste. 300, Bettendorf, IA
Frequently Asked Questions
We encourage you to ask us questions! Here are some frequently asked questions
with the answers provided for your convenience. If you have a question that is
not listed, please ask us directly. We look forward to hearing from you and we
pledge to do our best to answer all your questions.
Q: What is the difference between non-medical home care and home health?
A. Home Care refers to non-medical care in the home. Home Health companies
usually provide home care services for those who need medical assistance, such
as changing bandages, handling IVs, and administering medication. Caring
Crossroads Home Care and Home Health Agencies work together to keep you
safe and comfortable.
Q. Can I pick the services I want?
A. Yes, you certainly can pick and choose the services that you want.
You are the customer and you tell us what to do!
Q. Are your employees insured and bonded?
A. Yes, all our employees are screened so that they can be bonded
Q. Do I get to pick the person looking after me?
A. Yes, if you do not like the match we made you can help us in finding a better employee match.
Q. Are your employees trained?
A. Yes, most of our employees have specific training in a health discipline or have been trained internally through the Caring Crossroads Home Care training program. Our employees are encouraged to continue their education and training throughout their employment with us.
Q. What happens if my caregiver gets sick?
A. You have a choice of cancelling the appointment or allowing us to send a replacement caregiver.
Q. Is Caring Crossroads Home Care service only available in the home?
A. No, we can provide our services to you whether you live at home or a senior's complex or health care facility.